Alannah Rogalsky ABN 73 866 749 310 Trading as Locate Agency and its related companies (referred to in this document as we, us or our) recognise that your privacy is important and we are committed to protecting the personal information we collect from you.

The Privacy Act 1988 (Cth), the Australian Privacy Principles and any registered privacy codes govern the way in which we must manage your personal information. This policy sets out how we collect, use, disclose and otherwise manage your personal information.

Collection

Types of information collected

We may collect and hold personal information about you that can identify you and is reasonably necessary to provide you with our services.

The kinds of personal information we typically collect include your name, title, business name, address, phone number, email address, payment or billing details where required, the type and place of business you operate, and any other information relevant to providing you with marketing, advertising or lead generation services.

We do not collect credit information or credit eligibility information.

Method of collection

Personal information is generally collected directly from you through enquiries, forms, bookings, onboarding documents, our website, email communications, advertising platforms, or telephone conversations.

In some instances, personal information may be collected indirectly where it is unreasonable or impractical to collect it directly from you. Where this occurs, we will take reasonable steps to notify you of the collection as soon as practicable.

Purpose of collection

The personal information we collect depends on how you interact with us. Generally, we collect, use and hold personal information for the purposes of:

- providing digital marketing, advertising and lead generation services

- responding to enquiries and communications

- providing information about our services that may be relevant to your business

- delivering consultations, audits or assessments

- facilitating internal business operations and service fulfilment

- improving our services, systems and marketing activities

- seeking feedback, reviews or testimonials

- conducting analytics and market research to improve service performance

Failure to provide information

If the personal information you provide to us is incomplete or inaccurate, we may be unable to provide you with the services you are seeking.

Internet users

If you access our website, we may collect additional information including your IP address, browser type, pages visited and usage data.

Our website may contain links to third party websites. We are not responsible for the privacy practices of linked websites and those websites are not subject to our privacy policies or procedures.

Use and disclosure

We generally only use or disclose personal information for the purposes for which it was collected.

We may disclose personal information to:

- our related entities for internal business operations

- third party service providers who assist us in operating our business, including technology providers, CRM platforms, advertising platforms, analytics providers and contractors

- professional advisers or regulatory authorities where required by law

- a purchaser of our business or assets, where the business is sold as a going concern

Some third party service providers may be located outside Australia. Where this occurs, we take reasonable steps to ensure personal information is handled in accordance with applicable privacy laws.

Security

We store personal information in both electronic and physical formats. The security of your personal information is important to us and we take reasonable steps to protect it from misuse, loss, unauthorised access, modification or disclosure, including electronic and physical security measures.

Access and correction

You may request access to personal information we hold about you by making a written request. We will respond within a reasonable period and may charge a reasonable fee for processing access requests, but not for making the request.

We may refuse access in circumstances permitted by the Privacy Act and will provide written reasons where required.

If you believe the personal information we hold is inaccurate, incomplete or out of date, please notify us and we will take reasonable steps to correct it. If we refuse to correct the information, we will provide written reasons and information on how you may make a complaint.

Complaint and feedback

If you wish to make a complaint about a breach of the Privacy Act or Australian Privacy Principles, please contact us and we will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.

For all privacy related enquiries, please contact our Privacy Officer at [email protected].

More information

For more information about privacy, visit the Office of the Australian Information Commissioner at www.oaic.gov.au.

Last updated: January 1 2026.